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9 to 15 working days
We really hope you love every Vanilla Vice purchase you make! However if you decide you wish to return an item, you can do this within 14 days of receipt, unopened, unused and in its original condition. We reserve the right to refuse an exchange or refund if items are non-saleable.
Please follow these instructions:
1. Firstly send us an email regarding your return so that we are expecting your item and process it quicker when we do receive it.
2. Pack the item together with your order number and order name (legible letter) and if you would like a refund write 'Refund'. If you would like an exchange then write “Exchange” and state the details of the exchange. Example. Exchange - I would like black instead of a white.
For any exchanges we ask that you pay a new shipping fee to cover the cost of reposting the exchanged item back to you. You will be emailed an invoice through PayPal or credit card for the amount and will only be sent the exchange once this has been payed.
If you don’t write your order number or name we don’t have any way to know the order is yours so without this information we will be unable to process your return or exchange.
Once you have completed those steps place the item and returns note in a postage bag/envelope and send them to our returns address at:
c/o Catia Almeida
Prcta Cap Americo dos Santos
8 3 ESQ
2735-049 Agualva Cacem
Note: Buyer pays return postage
When we receive your returned item we will let you know and then issue you a refund or an exchange as stated on the piece of paper that you provided. Refunds will be given in the same method of payment that they were received and only the item price will be refunded, no delivery costs will be returned as this has already been used by sending you the item. Items with free delivery included will be returned at a discounted rate to account for our delivery costs incurred to send the item to you.